FAQs

Proactive provides office compliance services and building maintenance support for businesses that want one reliable contractor across multiple responsibilities. Core services include fire alarm testing, emergency lighting testing, PAT testing, fixed wire testing, water hygiene and legionella testing, fire extinguisher servicing, fire risk assessments, air conditioning servicing, ventilation support and general building maintenance. We work with office occupiers, landlords and facilities teams that need practical support to keep buildings safe, compliant and operating properly.

Yes. Proactive supports multi-site retail operators, office portfolios and commercial property clients that need a consistent approach across several locations. We help standardise planned maintenance, statutory compliance checks and reactive works across an estate, making it easier to track what has been completed, what is due next and where issues need attention. This reduces admin and helps clients avoid the inconsistency that often comes from using multiple local contractors.

A typical office compliance contract can include fire alarm testing, emergency lighting testing, PAT testing, fixed wire testing, water hygiene testing, fire extinguisher servicing, fire risk assessments and air conditioning servicing. It can also include handyman support and general building maintenance. At Proactive, contracts are flexible, so clients can choose the services that fit their building, budget and level of support required rather than paying for a package that does not suit the site.

Yes. Proactive works with offices, landlords, managing agents and commercial property teams that need dependable support across compliance, maintenance and day-to-day building issues. Some clients need help with a single site, while others need support across multiple properties. Our role is to make building compliance easier to manage by giving clients one responsive point of contact for planned services and reactive maintenance.

Yes. Many clients use Proactive as a single contractor for planned compliance services and reactive maintenance across multiple sites. That means fewer suppliers to coordinate, better consistency across service delivery and a clearer view of building issues across the estate. For office groups, commercial property managers and multi-site retailers, this approach can save time, reduce operational friction and make contractor management much simpler.

Commercial property managers usually need a contractor that is reliable, responsive, easy to coordinate and able to cover both compliance and practical maintenance tasks. They also need consistency across reporting, scheduling and communication, especially when managing multiple tenants or multiple buildings. Proactive supports commercial property managers with planned compliance services, reactive maintenance and building support that helps reduce admin while keeping sites safe, compliant and well maintained.

Multi-site retailers typically need a combination of fire alarm testing, emergency lighting testing, PAT testing, fixed wire testing, water hygiene support, fire extinguisher servicing, fire risk assessments and general store maintenance. They often also need reactive support for faults and day-to-day issues that affect staff, customers or trading conditions. Proactive helps retail operators manage these requirements across multiple locations with a more joined-up and consistent approach.

The cost of an office compliance contract depends on the size of the building, the number of services included, the complexity of the site and the frequency of visits required. Multi-site estates, mixed-use properties and buildings with older infrastructure may need broader coverage than a straightforward single office. Proactive takes a flexible approach, so clients can build a contract around the services they actually need rather than paying for a fixed package.

Yes. Alongside planned compliance services, Proactive provides reactive building maintenance support for the everyday issues that can disrupt a building or create unnecessary hassle for site teams. This can include handyman visits, minor repairs, fault finding and practical maintenance support. Many clients prefer having both planned compliance and reactive support in one place because it reduces delay, improves accountability and avoids having to source separate contractors for smaller jobs.

The right testing frequency depends on the building, equipment, fire systems and how the space is used. In practice, office managers usually need a planned schedule for fire alarm testing, emergency lighting checks and PAT testing so nothing is missed and compliance does not become a last-minute scramble. Proactive helps clients build a routine around these services, keep records organised and make sure required checks are carried out consistently across the site.

Responsibility depends on the building setup, lease arrangements and which parts of the property a business controls. In many cases, duties are shared between occupiers, landlords and managing agents, which is why compliance can become unclear and gaps appear. Proactive works with all three, helping clients understand what they are responsible for, schedule the right services and keep planned maintenance and compliance tasks properly managed.

Response times depend on the type of issue, the site location and the level of support in place, but the key for most clients is having a contractor who responds clearly and takes ownership quickly. Proactive supports offices, commercial properties and multi-site businesses with reactive building maintenance that helps reduce disruption and keep sites operational. Where clients need both planned compliance and reactive support, having one contractor also makes escalation and communication much simpler.

Multi-site retail businesses usually need a mix of fire alarm testing, emergency lighting checks, PAT testing, fixed wire testing, water hygiene support, fire extinguisher servicing and general store maintenance. They also need a practical way to keep standards consistent across every location, especially where store sizes, trading hours and local issues vary. Proactive helps retail operators manage these checks across multiple sites with a more joined-up approach to scheduling, reporting and reactive support.

Many businesses prefer one contractor because it reduces the time spent sourcing, booking and chasing multiple specialists. It also helps create more consistency across service records, scheduling and site knowledge. For office managers, landlords, managing agents and multi-site retail operators, that usually means less admin, fewer gaps between suppliers and a clearer picture of what is happening across the building or estate.