Rituals
Rituals is an icon of the UK high street, selling luxury home and body products across the country.
The Challenge
Proactive are Ritual’s main UK maintenance partner, providing planned and reactive services for their 100+ locations across England, Wales and Scotland.
Rituals has a large and growing portfolio of stores across Europe, each requiring a variety of maintenance services.
Unplanned store closures and poor customer experiences are unacceptable for a retail organisation like Rituals. The operations and store teams at Rituals need a partner to call on for all services to respond to call-outs across their nationwide portfolio
Our Solution
Proactive is a core partner in Ritual’s UK store maintenance strategy. We work directly with Rituals’ maintenance department and store teams to ensure the store portfolio remains statutory compliant and operates smoothly and efficiently.
Our helpdesk team is responsible for handling emergency and reactive call outs. From fire alarm faults to heating breakdowns, our 24/7 service gives Rituals staff a single point of contact in emergency situations.
We are active partners in Rituals compliance obligations. We track and proactively manage a range of compliance visits, from fire alarm servicing, to maintenance visits and air conditioning servicing.
Our client portal allows the Rituals maintenance department to track our visits, flag issues and access reports, which we have integrated with Rituals’ own H&S software so reports and visits are logged on both systems. Coupled with regular account management and performance reviews, all elements of our performance and attendance are monitored and reviewed.
