Charlotte Tilbury
Charlotte Tilbury’s London HQ is the hub of one of the world’s most iconic beauty brands.
General Maintenance Checks, Air Conditioning and Ventilation, Fire Alarm, Emergency Lighting and Fire Extinguishers, Portable Appliance Testing (PAT), Legionella Control, Electrical Installation Condition Report (EICR), Pest Control, Emergency Call Outs
The Challenge
As Charlotte Tilbury’s UK business continues to grow, the facilities team needed a reliable partner to manage both day-to-day maintenance and urgent issues. Everything from lighting, air-conditioning and plumbing to general repairs and compliance had to be handled efficiently, without disrupting day to day operations.
At Proactive, we support their head office team to ensure their operations run smoothly, allowing them to focus on what they do best.
Our Approach
Proactive provides full facilities support for the head office. We handle all maintenance tasks, working discreetly to maintain the building’s presentation and functionality.
Our client dashboard gives the Charlotte Tilbury team complete visibility of planned and completed work, compliance documentation and reporting. With a combination of in-house engineers and trusted local partners, we offer fast response times, consistent quality and 24/7 support.
Results
Working with Proactive has taken the burden of maintaining the head office away from the in-house team. Reactive issues are resolved quickly, the workspace remains polished, and the facilities team can focus on strategic priorities with confidence that everything is under control.
