Starting out as a shop fit-out in Bond Street, London - our partnership with Rituals quickly grew to providing full scale PPM and reactive maintenance across their UK and Ireland stores. Our services include:

  • •Handyman

  • •Fire Alarms, Extinguishers & Emergency Lights

  • •Air-Conditoning

  • •Plumbing & Sprinklers

  • •Shutters & Locksmiths

  • •Electrical, Fixed Wire & PAT

  • •Flooring

Partnership Structure

It was clear to us that Rituals required more than just an old school, ad-hoc approach to their stores’ planned preventative maintenance.

A complex, multi-site organisation like Rituals deserves high quality, data driven services – especially for something as important as keeping their stores open and running smoothly.

There are a few key factors that contribute to our successful partnership with Rituals:

Local Quality, Nationwide – we only work with quality regional partners, ensuring all Rituals stores benefit from PCM’s high service standards

Custom Client Dashboard – for all of our multi-site partners, we build a custom portal for flagging, reviewing and reporting on planned and completed works

Metrics & Reporting – we track and report success and spend metrics, giving the Rituals facilities management team the ability to spot trends, problem areas and opportunities for improvement

Comprehensive Partnership – we operate more like an external maintenance department. From 24/7 emergency call-out support, to liaising directly with stores, and planning works – our aim with Rituals is to take maintenance off their plate